REPAIR METHOD
PRECISION AFTERMARKET TRANSFORMATION
The REPAIR framework is our signature six-step strategy for analyzing and overhauling aftermarket parts, service, and software operations. We bridge the gap between customer true needs and operational excellence, providing a systematic roadmap to achieve maximum potential.
Step 1:
Reveal customers' true needs
- Mapping customer purchase patterns against market potential, to provide a clear diagnostic of your starting position.
- Conduct a Voice of the Market to achieve a sense of where current operations aren't meeting customer needs.
- Utilize your Subject Matter Experts to discover equipment features that can be enhanced by added attention
Step 2:
Engineer development
- Focus on teaching, rather than training to ensure that Service Engineers understand the underlying physics of systems rather than simply "running drills".
- Soft-skills coaching to enhance Customer engagements.
- Develop a succession path for technical personnel to improve morale and retention of this critical resource.
Step 3:
Product development
With Customer true needs revealed and a thorough understanding of Service Engineer and equipment capabilities, we facilitate the development of a unique Service Product portfolio to drive growth.
The sales process is critical. We don’t just train sales professionals to ‘sell service’—we teach them to sell value. Using our proven value‑selling model, your team learns how to quantify and communicate the financial impact for every Service Product.
Step 4:
Automate operations
- Service scheduling, repair, and reporting software connected seamlessly to your business system.
- Reduce Field Service Engineer and Repair Technician clerical work as much as possible using advancements in live report generation, voice transcription, and semantic comprehension.
- Automatically feed report data into a knowledge base for fast, accurate future problem-solving.
Step 5:
-
We help create a culture of curiosity and a continuous learning organization.
-
Using your unique position at Customer sites, we question whether there is a "better way" in all aftermarket activities and operations and provide tools to continuously improve.
-
We show how to reward creativity with greater opportunity.
Innovate endlessly
Step 6:
Relationship building
The final phase of the REPAIR method ensures that the operational gains achieved during the overhaul are permanent. We establish robust monitoring systems and performance management cycles that instill Customer confidence and loyalty.
But even with a system that consistently delivers outstanding performance and cost savings, it's critical that your Service Engineers develop lasting relationships with Customers. We facilitate this process through a combination of "soft skills" training and the regular publication of KPI documents and reports that make the contribution of your Service Engineers indispensable to your Customer.
Ready to Implement the REPAIR Method?
Unlock the full potential of your aftermarket business. Whether you are ready for a full overhaul or just need to pinpoint growth initiatives, our REPAIR framework provides the data-driven precision you need to excel.
Alternatively, reach out at +1 (248) 202-3652 or sales@consultcallidus.com